All UK orders are via Royal Mail recorded delivery. If your item is needed urgently please message me so I can try and get it done quicker for you.
When your order has shipped, you will recieve an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order with 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for your.
Refunds, returns, and exchanges
We accept rturn up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the items conition. We address thes on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please see our return policy page for more details.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
Commissioned items where we have created a custom piece for you are not refundable.